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Every business already runs on a system, even without documented processes. The real question is whether that system is intentional or accidental.
System thinking is not only for technical people. SME business owners can use simple system thinking to improve follow-ups, operations, team accountability, customer experience, and growth.
Many SME owners think growth is stuck because of weak marketing, but the real problem is often missing systems in follow-up, sales, operations, and decision-making.